Support
Something not working, or an idea for a feature? Email us and a real person will reply, usually within two business days.
Helpful details to include
- Which extension, and the version (find it at
chrome://extensions) - The web page or kind of document where it happened
- What you expected and what happened instead (a screenshot helps a lot)
Common fixes
The extension stopped responding on a page.
Refresh the page. This happens when an extension updates while a page is open.
Section Word Count: no sections appear.
Make sure section titles use a heading style (Format › Paragraph styles › Heading 1, 2 or 3).
Section Word Count: "Can't read this document".
The document's owner has turned off downloading for viewers. Ask for edit access or a copy.
Web Table to Excel: "No tables found".
The page may draw its grid without real table markup (Google Sheets, Airtable). Try "Pick on page" in case the table loaded late.
How do I uninstall?
Right-click the extension's icon in Chrome's toolbar and choose "Remove from Chrome". Any settings it saved are deleted with it.